Your Global Customer Support Partner
Scale customer service, sales, and support operations with dedicated outsourcing teams available 24/7 — engineered for enterprise reliability and SaaS-grade speed.
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Retention
Full-service BPO, purpose-built for growth
From inbound support to outbound sales — dedicated teams, integrated tooling, and SLA-backed performance.
Inbound Customer Support
24/7 multi-channel support that turns frustrated callers into loyal customers.
Learn moreOutbound Sales Calls
Predictable pipeline from outbound sales pros who close.
Learn moreAppointment Setting
Calendar-ready meetings booked directly into your reps' calendars.
Learn moreLead Generation
Researched, verified, sales-ready leads delivered weekly.
Learn moreVirtual Assistants
Executive-grade VAs that give your team 20+ hours back per week.
Learn moreTechnical Support
Tier 1–3 technical support engineers your customers will thank you for.
Learn moreLive Chat Support
Real human chat agents that lift conversion and resolve in real time.
Learn moreCustomer Retention
Reduce churn with proactive retention specialists.
Learn moreHelp Desk Services
End-to-end help desk operations — internal or customer-facing.
Learn moreBuilt for serious operators, not freelancers
Enterprise discipline applied to every engagement — from SMB pods to Fortune 500 programs.
Highly Trained Agents
120+ hours of onboarding plus weekly coaching.
Cost Reduction up to 70%
Cut operational costs without sacrificing CX.
Fast Team Deployment
Pods live in production in 14 days or less.
Dedicated Account Manager
A senior strategist owns your outcomes.
Scalable Solutions
Flex from 5 to 500 agents without disruption.
Advanced CRM Integration
Salesforce, HubSpot, Zoho, Zendesk and more.
KPI Driven Performance
Every pod is measured against your KPIs.
Transparent Reporting
Live dashboards plus weekly executive reviews.
A proven 4-step deployment process
From kickoff to optimization in under 30 days — with full visibility at every stage.
Discovery Call
We map your goals, KPIs, current process, and gaps.
Strategy & Planning
Scope, team design, scripts, SLAs, and tooling.
Team Deployment
Recruit, train, and launch your pod in 14 days.
Scale & Optimize
Weekly reviews, optimization, and headcount flex.
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Businesses Supported
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Operations Coverage
Specialist teams for your vertical
Industry-trained agents that already understand your buyers, terminology, and compliance landscape.
Real Estate
Lead qualification and listing inquiries handled within minutes.
Healthcare
HIPAA-aware patient communication and appointment management.
E-commerce
Order support, returns, and pre-sales chat that lifts AOV.
SaaS
Onboarding, tier 1–2 support, and expansion calls for SaaS teams.
Financial Services
Compliant customer service and outbound for fintech and lending.
Insurance
Quote follow-ups, claims intake, and policyholder support.
Legal Services
Intake specialists that convert more case inquiries into signed clients.
Home Services
Never miss a service call — bookings, dispatch, and follow-up.
Telecommunications
High-volume customer service and retention for telecom providers.
Plugs into the stack you already run
Our teams operate inside your CRM, helpdesk, and dialer — Salesforce, HubSpot, Zoho and more.
What operators say about working with us
"Leon Solutions deployed a 40-agent pod for us in 12 days. Our CSAT jumped from 81 to 94 in two months."
Marcus Reid
VP Customer Experience · NorthBay Logistics
"Their outbound team books more qualified meetings per month than our internal SDRs ever did — at half the cost."
Priya Shah
Head of Revenue · Vertexa SaaS
"True partner mentality. The account manager runs operations like she owns the P&L. Rare."
James O'Connell
COO · Brightline Insurance
Questions, answered
Still not sure? Book a 20-minute consultation and we'll walk through your specific use case.
How quickly can you deploy a team?+
Most pods are live in production within 14 days. Larger or specialized programs can take 21–30 days depending on training scope.
Do agents work as part of my brand?+
Yes. Agents are dedicated to your account, trained on your products, and represent your brand on every interaction.
Which CRMs and tools do you integrate with?+
Salesforce, HubSpot, Zoho, Zendesk, Intercom, Freshdesk, Pipedrive, Microsoft Dynamics, and most modern dialers and ticketing platforms.
What does pricing look like?+
Pricing is per dedicated agent or per outcome (e.g. per qualified meeting). Most clients see 50–70% cost savings vs in-house.
Where are your agents located?+
We operate delivery centers in the Philippines, Latin America, and Eastern Europe, with US-based account management.
Is my data secure?+
Yes. We operate under ISO-aligned information security controls, with role-based access, encrypted communications, and signed DPAs.
Ready to scale with a world-class team?
Book a 20-minute discovery call. We'll map your goals, design a pod, and quote you a transparent plan.
- No long-term contracts
- 14-day deployment
- Dedicated account manager